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Archive for March, 2012

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Any building will only be as strong as it’s foundation. Without a solid base, the digital marketing plan you construct will not hold up either. Without a doubt, your website is that foundation. Many businesses build a site, only to let it weaken through neglect. Once that base is gone, you can see the rest crumble. Savvy marketers know that starting with a well constructed base, and then reinforcing it routinely, makes their marketing efforts work.

Establishing an online presence can get the conversations going, and can help you to manage your customer relationships. However, without a solid website to refer them to, you are simply leaving out most of the equation.

 

A well designed site not only provides information, allowing customers to learn about you and your offerings. It also allows you to learn about your customers. Behavioral targeting can be performed on your site, helping you to discover where your customers are going, how much time they spend there, and where they click. Gathering this type of data better informs your online marketing strategy. After all, pushing messages about the things truly interested customers aren’t looking for gets you nowhere.

 

Creating customer profiles from your site and using them to focus your digital marketing strategy means you can laser target your ads and messages to attract consumers with high interest in your offerings. If those messages are well executed, they will increase the number of visits from interested readers. This is more likely to result in conversions.

 

There’s a lot of talk about generating new content to boost your online visibility. Having fresh content on your website, creates a cycle that drives customers to your site, and then back again. Having a website where you can post blogs, introduce new products and services, or post customer reviews and comments will aid your search engine optimization (SEO) efforts.

 

A relevant, current and well designed website can work with your other efforts to create the engagement cycle you are looking for. Websites with social sharing buttons lead people to your social sites, and social sites can spread your name and reputation, leading people back to your web pages.

 

Don’t create a site only to leave it static. A site that is ‘alive’ and interactive can aid all of the online marketing efforts you place elsewhere. But remember… don’t clutter your page. You have a mere seconds to grab attention… so make your point, highlight your offerings, and be sure to include social sharing, calls to action, and opportunities for engagement. Think of your website not only as the foundation, but also as the lobby… it welcomes customers, shows them where to go to get what they need, and provides them the means to get there. Make it attractive, functional, and easy to find.

 

Cutting-edge design in websites may not suit every business, but take a look at a “new revolution” in horizontal web design from Design Week.

 

How often do you update your website? What strategies do you use to generate traffic?

 

Do you have any questions about how to create an interactive web page, or how to tie it to your digital marketing efforts, contact us today and we can help you determine what you need.

Why You Need Multi-Channel Digital Marketing in Trinidad and Tobago

Posted by Christopher Chin Lee On March - 20 - 2012
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It’s the key to branding, and it can help your search engine optimization. Creating a multi-channel digital marketing campaign is vital to your success in the online world. The more people see your name, the more they are referred to your page, and the more they can connect with you, the better your ability to win them over.


Reaching customers via mobile and social combined with more traditional media avenues is also known as socially facilitated marketing and sales. Your efforts to diversify your message, and send it along social channels will take you further than sticking with the same old methods that are keeping you stagnant today. Backing up direct mail, or radio advertising with an online strategy, including social media messaging, helps to cover all the bases.


To begin strategizing for your cross-channel campaign, follow these 10 steps:
  1. Identify your goals. Be clear-cut with what you want to achieve, and how you will measure success.
  2. Create cohesion with your team. Everyone in your business needs to be on board, and in sync before you can begin. Your messaging should have a singular “voice”.
  3. Evaluate the competitive landscape. Know your competition and how customers view them.
  4. Plan your online reputation management (ORM). Prepare how you will monitor your online activity and how you will respond. Determine the tools you will use, like Google alerts.
  5. Pilot and test your program. Be prepared to identify what’s working, and to change what isn’t.
  6. Gather knowledge. Harvest knowledge sources that you can use to draft blogs, and for posting on social sites. This will show your customers that you are knowledgeable and helpful.
  7. Determine how you’ll measure results. Recognize that even the slightest increase is progress. Select tools that use a simple, easy to understand report to learn what people are connecting with in your messaging. Google Analytics and Facebook Analytics are a good start.
  8. Prepare to use a sales approach. While one key to messaging is being helpful and knowledgeable, understand how to craft messages that can also convert.
  9. Create a policy for social interaction. Lay out rules for social engagement so that your ORM is more easily controlled. Be specific on what types of messages you and your employees can convey when representing your company.
  10. Understand how to measure return on investment (ROI). Remember that not all returns will be monetary, and that it can take time to build the reputation that will bring in fans, followers and customers that will convert. Good customer relations are invaluable.
Once you’ve prepared for your campaign, ask yourself which platforms best suit your business. Not everyone will benefit from Yelp, or Pinterest… but they could be perfect for your products or services. A little bit of research will help you reach the right people, through the right channels, with the right message.
  • Make a list of available channels – don’t just think of the “big three” – Facebook, Twitter, and LinkedIn. Perhaps FourSquare, Google+, YouTube, or even a blog is up your alley.
  • Decide what you want to communicate.
  • Determine your target audience – looking at them can give you clues as to which channels to select.
Using this process will help you laser in on the channel, and the message.
Remember, developing a multi-channel digital marketing campaign does not mean abandoning any other sales and marketing efforts that are working for you. Using them in conjunction in a blanketing approach will yield better results. But beware, consistency in your messaging becomes critical. Taking time to plan your “attack” will save you from having to correct mistakes or to put out any fires.


What online channels are you using to promote your business? How can you tie them together with other digital platforms and traditional media?


For more on socially facilitated marketing and sales, contact us today.

Watch Me! How Vlogging Can Improve Your SEO in Trinidad and Tobago

Posted by Christopher Chin Lee On March - 12 - 2012
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Visuals get attention. People spend a lot of time looking at screens, reading lots of copy. The need to vary messages to get, and to retain interest has never been more vital. Improving your Search Engine Optimization in Trinidad and Tobago through updated content is one of the key pieces to the SEO puzzle. Generating that new content via blogging is one of the best strategies, but why not optimize that strategy with vlogging, or video blogging.


Breaking up the written message with video can not only get more attention, but it can help drive a point home that may otherwise be lost in mounds of text. Getting your video marketing right, however, means following these 5 steps:


Be original. Using someone else’s video is a bad idea. Invest in creating your own, unique video message. It can take one of several forms.
  • Graphics
  • On-screen appearance for tutorial or demo
  • Novelty presentation – song.
Be brief. No one wants to watch your 20 minute epic when they’re searching for some information. Grab their attention early, and wrap it up within a few minutes.


Be professional There’s nothing worse than an obviously amateur video. Try to achieve a higher production value with good lighting, sound, visuals, and an on-camera presence that is natural.


Be in two places at once. Don’t simply post on You Tube, be sure to post videos on your website as well. SEO Desk advises putting the first part of a two-part video on You Tube, then sending viewers to your site to see the next.


Be committed. Don’t just make one video and forget it. Produce regularly as budgeting allows. Creating a library of videos on your site and on You Tube will have greater impact. If using You Tube, you can use internal annotations for links to subscribe to your channel or to link to another of your videos.


Posting Videos on You Tube with optimal keywords in the description, and tags that can be tied to your article will boost it’s SEO value. Here are some examples of those 3 types of videos you can use:



Which ones worked for you? How would you do it differently?


For more on search engine optimization, contact us today.

Boost Search Engine Optimization With Original Content

Posted by Christopher Chin Lee On March - 12 - 2012
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Getting found these days in a search is tough. With so much competition for page one, how do you get there? There’s really no silver bullet to search engine optimization (SEO) but there are things you can do to help your cause. It’s a well-known fact that generating original content is one of the best, and most productive means to online marketing success. The keyword-rich content and cross-linking can boost SEO, and help build your company’s reputation if executed properly.


The numbers
Updating your website with fresh, original, helpful content through blogging has become an industry standard. Numbers from a toprankblog survey reveal that 95% of respondents incorporate blogs as part of SEO, with 87% seeing an increase in measurable SEO as a direct result. According to smallbiztrends, companies with blogs see 55% more visitors, and enjoy 97% more links to their site.


Measuring
If you want to know just how many visitors are coming to your site after establishing a blog, and where they are coming from, there are several tools to help:


Google Analytics – a free tracking report
Site Meter – also a free tracking tool offering details about traffic to your site
Stat Counter – the free version only counts up to 100 visitors, then resets, but for a small fee, will offer more advanced features.
My Blog Log – another free tracker, but not quite as precise as others.


How blogs help
Along with increased SEO, there are several ways blogging can help your business:


  • Provides a channel for customer feedback.
  • Strengthens efforts in cross-channel marketing if promoted through your social media.
  • Spreads your message easily and quickly and promotes loyalty with an RSS feed.
  • Allows for a broader message to be spread compared with static sites.
  • Updates and personalizes your company with customized elements like video, graphics, pictures, and a unique voice.
Blogging is a cost-efficient means for generating content. However, there are 3 important factors to take into account when thinking about starting a blog.
  1. Sustainability: Determine how often to post, but be realistic in the amount of original content you can provide. Make certain there is enough time and interest for your blogger, or bloggers, to keep on track.
  2. Consistency: Plan on what your pattern will be and stick with it. If you post daily for a while, then dramatically drop off in frequency, readers will lose interest, or have doubts about your relevancy. Try a weekly blog for starters, it’s easier to increase or decrease slightly from there with little impact.
  3. Messaging: Craft a consistent viewpoint and ‘voice’. If there will be multiple contributors, ensure they understand what you want to project, and what you don’t want to convey.
Anyone can attempt a blog, but getting it right takes planning, skill, and determination. Make sure your blogging is professional, helpful, positive, and well-written. Stuffing blogs with keywords and rambling on simply to get noticed in a search isn’t going to keep people on your page, and it could get you into trouble with search engines. Do your research, incorporate company news, and consider who you’re writing for when crafting your message.


Reasoning
Search Engine Optimization should be considered a benefit of blogging, not it’s only goal. Think about the advantages of creating a positive image, reaching out to help your readers, and staying relevant, as the inspiration and reason for your blogging efforts.
What company blogs do you read, and how did you find them?
For a copy of Hub Spot’s eBook “15 Biz Blogging Mistakes”, and for more on search engine optimization and online marketing contact us now.
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They seem to come out of the woodwork. New social media sites abound, making it tough to know what works and what doesn’t. Lately though, one site has truly grabbed the attention not only of followers, but of businesses looking to get more out of social media marketing in Trinidad and Tobago. Pinterest has exploded in recent months, with more than 7 million unique visitors since it’s launch nearly two years ago, and an increase in visitors over the past 6 months of nearly 4,000%.


It began as a social site where people create boards relating to a theme, then search the web for things they like or want and “pin” pictures, videos, and descriptions of those things to their boards. Followers then may choose to “re-pin” something they see, thus spreading the image around the site. It’s a great way to display your style, and for your followers to get to know you. It’s also become a great way for businesses to use the ‘soft sell’ online.


Whether you have a product, or a service, there’s a way to use Pinterest to your advantage.
  • Share your products by pinning photos and descriptions of them them to a board. If you offer a service, use a photo that projects the idea of what you do. Be sure to pin other related (complimentary but not competing) items to your boards that are not from you. This helps to avoid the obvious selling vibe.
  • Organize your boards by categories, using several topics related to your offerings. You can add a price tag to the items and add a link back to your site. This will boost your SEO as each link that is spread counts as an inbound link.
  • Communicate with customers each time they pin your items. It’s easy to interact on Pinterest, and creates opportunities for positive relationship building.
The plus here is, you aren’t actively selling, which can turn people off. Because people follow topics that they are interested in, you are reaching people already in search of the subject matter you display.
Another nice thing about Pinterest, there is no spam. When signing up, you must request an invite. It doesn’t take long to get a reply, but it helps to weed out unwanted ‘members’.


As for the typical users, RJMetrics report released this month shows Pinterest is retaining and engaging users two to three times more efficiently than Twitter at the same time in it’s history. The viral nature of Pinterest works to your advantage, as more than 80% of pins are re-pins.


Like many of the hot social media sites like Twitter and Facebook when they first took off, don’t count on this meteoric rise to be sustainable. The average number of pins per user is dropping since December… likely due to the surge in popularity drawing the curious, less serious users. But do look for it’s popularity to hold amongst the faithful, and continue to spread, just as it did with the other wildly successful social media sites.
Visit the Pinterest site today and see what it can do for you. Here’s a link to get you started.


For more on social media marketing in Trinidad and Tobago, and how it can help you, contact us today.

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